1. Return Eligibility
You may request a return if:
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The item is damaged, defective, or incorrect.
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The return request is made within 7 days of delivery.
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The product is unused, in its original packaging, and in the same condition as received.
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All original tags, manuals, and accessories are included.
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
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Used or damaged products (not due to our fault)
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Products without original packaging
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Items purchased during clearance or special sale (if marked non-returnable)
3. Return Process
To initiate a return:
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Contact us within 7 days of receiving your order.
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Provide your order details and reason for return.
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Share photos (if the product is damaged or defective).
Once your request is approved, we will provide instructions for returning the product.
4. Refund Policy
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Refunds will be processed after we receive and inspect the returned item.
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If approved, the refund will be issued to your original payment method.
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Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
5. Replacement Option
If you prefer, we can offer a replacement instead of a refund (subject to product availability).
6. Return Shipping Costs
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If the return is due to a damaged, defective, or incorrect item, we will bear the return shipping cost.
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For other return reasons, shipping charges may be deducted from the refund amount.
7. Late or Missing Refunds
If you have not received your refund:
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First, check your bank account again.
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Contact your bank or payment provider.
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If you still have not received it, please contact us.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact:
JMV Toys
Email: jaivikvaghani1998@gmail.com
Phone: +91 6352570054
